Privacy Policy 7winrm

Information We Collect

When you register and use the 7winrm platform, we collect various types of personal information needed to provide a complete, secure and responsible service to you as a registered player.

The information we collect includes, but is not limited to:

• Full name as shown on your identification document (MyKad or passport)
• Date of birth to verify that you meet the minimum age requirement of 21 years
• An active email address
• Mobile phone number
• Residential address
• e-wallet account details (Touch 'n Go eWallet, DuitNow) or bank account details for payments via FPX
• Crypto wallet information if you use USDT, BTC or ETH as a payment method
• Your 7winrm account username and password

Data Collection Methods

7winrm collects your personal information through several different channels during your use of our platform:

• Account Registration: Your basic information is collected during the process of opening a new account.
• Gaming Activity: Data related to your betting records, deposit and withdrawal transaction history, and game preferences are recorded automatically.
• Customer Support Interactions: When you contact our 24/7 support team via live chat or email, the details of that communication are stored for record-keeping and service improvement purposes.
• Platform Usage: Technical data such as IP address, device type, operating system and navigation patterns are collected automatically through cookies and standard tracking technologies.
• Financial Transactions: Every deposit made via Touch 'n Go eWallet, DuitNow, FPX, or crypto assets (USDT, BTC, ETH) generates a transaction record that is stored for security and compliance purposes.

Use of Information

The information we collect is used solely for legitimate purposes related to the delivery of 7winrm online casino services. Specifically, your data is used to:

• Create, manage and verify your player account
• Process deposits and withdrawals securely, including a minimum deposit of RM10 and minimum withdrawal of RM100
• Verify your eligibility for bonuses and promotions such as a 200% welcome bonus of up to RM1,000
• Monitor gaming activity for fraud prevention and platform security purposes
• Provide accurate and effective customer support in Bahasa Melayu and English
• Notify you of platform updates, promotions and policy changes
• Ensure compliance with responsible gambling requirements, including the minimum age of 21 years and above
• Analyse platform usage patterns for service improvement purposes

Disclosure to Third Parties

7winrm does not disclose, sell or transfer player personal information to third parties except in the following limited and controlled circumstances:

• Payment Service Providers: Required transaction details are shared with payment processors such as FPX gateway providers, Touch 'n Go and DuitNow solely to facilitate the deposit and withdrawal process.
• Game Software Providers: The minimum technical data required to run games is shared with licensed game providers.
• Legal Compliance: If required by a valid court order, directions from an international regulatory body or binding legal requirements, we may disclose relevant information.
• Fraud Prevention: In cases of suspected fraud or unlawful activity, information may be shared with relevant authorities or agencies.

All third parties we deal with are required to comply with data security standards equivalent to those we apply ourselves. We are not responsible for the privacy practices of third parties that have no direct relationship with 7winrm.

Data Security

Protecting player data is an operational priority at 7winrm. We implement multiple layers of technical and organisational security controls to ensure your data remains secure at all times.

• Data encryption in transit using Transport Layer Security (TLS) protocol
• Data encryption at rest using industry-standard encryption algorithms
• Continuous system and network monitoring to detect any unusual activity
• Use of multi-layer firewalls and intrusion detection systems
• Regular internal and external security reviews
• Role-based access controls for internal staff
• Tested security incident response procedures

Cookies and Tracking Technologies

The 7winrm platform uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions smoothly.

Types of cookies we use:

• Essential Cookies: Required for basic platform functions such as login session verification and security. These cookies cannot be disabled.
• Preference Cookies: Store your settings such as language, display preferences and game preferences for ease of use in future visits.
• Analytics Cookies: Help us understand platform usage patterns for improvement purposes. Data collected is aggregated and cannot identify you individually.
• Security Cookies: Used to detect and prevent fraudulent activity and to ensure the security of your financial transactions.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the 7winrm platform.

Player Rights

As a registered 7winrm player, you have several rights in relation to the personal data we hold about you. We are committed to making it easy to exercise these rights:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: If any information we hold is inaccurate or incomplete, you have the right to request a correction.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data. Please note that this request may be subject to legal requirements to retain certain records.
• Right to Restrict Processing: You have the right to request that we limit how we use your data in certain circumstances.
• Right to Object to Marketing: You may object to the use of your data for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the 7winrm customer support team via live chat or email. We will endeavour to process your request within a reasonable timeframe.

Data Retention

7winrm retains your personal information for as long as your account is active or for as long as it is needed to provide services to you. Following account closure, we may retain certain data for a set period for the following purposes:

• Compliance with legal requirements and international licensing regulations
• Resolution of any outstanding disputes or claims
• Fraud prevention and platform security protection
• Financial audit records and AML/KYC compliance

When data is no longer required for any legitimate purpose, it will be securely deleted or anonymised in accordance with established data management procedures.

Privacy Policy Amendments

7winrm reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our operational practices, applicable legal requirements, or improvements to data protection standards.

Any material changes to this policy will be communicated to registered players via email to the registered address or through in-platform notifications. The date of the latest revision will always be shown at the top of this document.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how we manage your personal data, please contact the 7winrm customer support team:

• Live Chat: Available 24/7 directly within the 7winrm platform in Bahasa Melayu and English
• E-mail: [email protected]

Our support team is ready to assist you with any privacy-related issues and will work to provide a satisfactory response as quickly as possible.

This Privacy Policy is written in Bahasa Melayu and English. Should there be any conflict between the two versions, the Bahasa Melayu version shall apply for players who register through the Malaysia platform.